FAQ

First of all, don't worry. Have you checked your spam / junk folder? The order confirmation may have ended up there. Is that not the case? There may be a mistake in the email address you provided. Please contact our customer service, who will be able to share the order details with you.

Orders will be dispatched within 1-2 working days. Orders placed on Friday after 15:30 or at the weekend will be shipped on Monday. Depending on the courier service & country, it may take a few days to receive your order.

Unfortunately, it is not possible to change or cancel your order after it has been placed, as we work with an automated warehouse. Therefore, it is not possible to change your address after placing your order. Depending on the courier service, you may be able to change the address yourself via your track & trace.

If you wanted to cancel your order, please simply return it to us once you receive it and we will refund the purchase amount once we receive it back in our warehouse. You have to cover the return costs.

We offer free delivery for orders over €100 to Belgium, Germany, Luxembourg, and the Netherlands.

Have you received an email and a refund for this? Then the item you ordered was unfortunately no longer in stock and the amount for this item will be refunded automatically.

Is there an item missing from your package which should be in the package? Please contact customer service and let us know in your message whether the shipping box was damaged upon receipt. We will then investigate further for you.

If you have a discount code you would like to use for an order you can add the code during checkout. There is a field below the order summary where you can enter the discount code or gift card code.

Once your order is shipped you will receive an email with the track & trace details. Here you can find the shipping status of your order.

Please check the track & trace code of your order, be sure to check your spam for the track & trace email. Would you like to contact our customer service team for this? We will then check the status of your shipment and initiate an investigation if necessary.

We set high quality standards for our products and we find it important that an item lasts a long time. Did you still receive a damaged item? Please contact our customer service and send a picture of the damage along, this is necessary for an investigation at the courier service.

There is always the chance that another customer might return the item. You can sign up for a 'back in stock' notification: on the product page click on the size you want and then click "Notify me when available". You will then receive an email when the item is available again. Hotice works with limited editions, therefore an item will not always become available again.

We believe a purchase is only successful when you are fully satisfied! That's why, at Hotice, you may always return your purchase within 14 days. The return costs must be covered by the customer.

Please ship your return package to the following address:

Hotice Fashion
Raasdorperweg 150-P
1175 KZ Amsterdam
The Netherlands

An automatic exchange is currently not possible. Therefore, we would like to ask you to return the wrong size, and place a new order for the desired size. The return costs are at your own expense in this case.

You can of course combine items from different orders, which are still within the 14 days returns window, in one package.

Once our warehouse has received your return, you will receive a refund or an adjusted Klarna invoice within 14 working days. Haven't received your refund after 14 days? Please contact our customer service.

Return costs are not covered by Hotice.

As soon as our warehouse has received your return, you will get the return payment or an adjusted Klarna invoice. The refund will happen within 14 days.

Please contact our customer service and send a picture of the damage along. We will then look for a solution together.